We take privacy seriously and always do our utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.
Please note we do not sell or pass on your details to any unrelated third parties.
What types of information do we collect from customers?
The types of information we collect from customers when they contact us or make include:
- Address details
- Phone numbers
- Email addresses
- Details about your dog(s) and their training history
- Details we need to take payments
When you make a payment
Our online card payments are handled by third party payment processors Worldpay. We do not collect any card details during online card payments. If you call us to pay using a card over the phone, we will take your card number, card expiry date and card security code and enter them into Worldpay’s online application without recording them ourselves. In the occasional circumstance that we do need to record any payment details taken over the phone, we will destroy these as soon as the payment has been taken.
How do we use your personal information?
We use the information we have gathered to provide our customers with our services. From time to time we also use the information we have gathered to keep our customers up-to-date with our latest offers. If you wish to opt out of any marketing communications please let us know using the contact details on this website.
Do we share this information?
No we do not share the information we collect from customers with any third parties.
How do we store this information?
Some of the information we collect, for example payment card details are not stored and are securely disposed of once they have been used. Other data, which we do store for longer, such as customer name and address details, are stored on paper in a filing cabinet in our office and digitally on our office computers. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe.
How long do we keep information?
The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Some data such as payment card details is only kept until it has been used to take the agreed payment, at which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers is kept until we no longer feel the information is required.
How do we dispose of information we have gathered?
We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.
Security of information
We take all reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse.
How can I exercise my rights under the GDPR?
To exercise your rights under GDPR please contact us as detailed below.
Who to contact
Privacy and our website
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